Privacy Policy for CiacobaCabs.com

Last updated: September 10, 2024

1. Introduction

CiacobaCabs.com (“we,” “us,” or “our”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile application, and transportation services (collectively, the “Service”).

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Contact information (e.g., name, email address, phone number)
  • Booking information (e.g., pickup and drop-off locations, date and time of travel)
  • Payment information (e.g., credit card details, billing address)
  • Location data (when using our mobile application or during your journey)
  • Device information (e.g., IP address, browser type, device type)
  • Communication data (e.g., messages sent through our customer support channels)
  • Driver’s license or other identification (for verification purposes, if required)
  • Special requirements or preferences (e.g., accessibility needs, luggage information)

2.2 Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This may include information such as your computer’s Internet Protocol address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. For detailed information about the cookies we use and your choices regarding cookies, please see our separate Cookie Policy.

3. How We Use Your Information

We use the collected information for various purposes, including:

  • Providing and maintaining our transportation services
  • Processing and completing your bookings
  • Facilitating secure online payments through Stripe
  • Dispatching drivers and managing your journey
  • Notifying you about changes to our Service or your booking
  • Providing customer support
  • Gathering analysis or valuable information to improve our Service
  • Monitoring the usage of our Service
  • Detecting, preventing, and addressing technical issues
  • Complying with legal obligations
  • Enhancing the safety and security of our services

4. Legal Basis for Processing Personal Information

We will only collect and process your personal information where we have a legal basis to do so. Our legal bases for processing your personal information include:

  • Your consent
  • Performance of a contract with you (e.g., providing transportation services)
  • Compliance with a legal obligation
  • Protection of your vital interests or those of another person
  • Our legitimate interests, provided they do not override your fundamental rights and freedoms

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining booking information for tax and accounting purposes, typically for a period of 7 years.

6. Data Transfers

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside Malta and choose to provide information to us, please note that we transfer the data, including personal information, to Malta and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

7. Disclosure of Data

We may disclose your personal information in the following situations:

  • To our subsidiaries and affiliates
  • To contractors, service providers, and other third parties we use to support our business (including payment processors like Stripe)
  • To comply with a legal obligation
  • To protect and defend our rights or property
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

8. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We implement various security measures, including:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and penetration testing
  • Employee training on data protection and security practices
  • Strict access controls to personal data

9. Your Data Protection Rights Under the GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.

Your rights include:

  • The right to access, update, or delete the information we have on you
  • The right of rectification
  • The right to object
  • The right of restriction
  • The right to data portability
  • The right to withdraw consent

To exercise any of these rights, please contact us using the contact information provided at the end of this policy.

10. Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By mail: Iris, 27 Triq Hadd in Nies, Haz Zabbar, ZBR3250, Malta

By email: [email protected]

By phone: +35677083329